Shopping and obtaining information on-line has changed our lives. At Rand McNally, your trust and satisfaction is of the utmost importance. Because we respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner.
Every time you visit our website, our Web server automatically collects the following non-personally identifiable information: your Internet service provider's address, the referring URL and information on the pages you access on our website.
We also collect personally identifiable information that you provide, such as survey information and information you provide when you make a purchase for a product or service, register your e-mail address, register a product or software or sign-up for sweepstakes or contests. If you register for our Rand McNally Classroom products and services, we will also ask you to provide your school or organization's name, school district, type of institution, enrollment and your position with that institution. If you have visited our website before and provided us with your email address, we collect information on what pages you access or visit while on our website.
When you make a purchase on randmcnally.com, we ask you for your full name, billing address, telephone number, email address, and credit card information. If you want your order shipped to someone other than yourself, you will need to provide us the name and address of the recipient.
We use a cookie to help us determine repeat visits to randmcnally.com. This cookie may be assigned to any user of our website. This cookie does not contain any personally identifiable information, and simply helps us better understand if we are providing services that are valuable to our users. If you delete our cookie but have selected "remember me" in your profile, we will give you a new cookie the next time you log in. If you use our Maps & Directions features, we may store this information in a cookie to allow you to more easily re-use this information. Even without using cookies, you will be able to take advantage of almost all of the features on our website.
The information we collect is used:
- to generally improve the content and layout of our website
- to improve the content and layout of our website for individual visitors
- to notify you about updates to our website
- to contact you for marketing purposes
- in some instances, shared with our parent company and affiliates (the Rand McNally Affiliates) or other organizations for marketing purposes
- for internal review
When you supply us with personal information to request a catalog or order a product, the information you provide will be added to our customer file (including your name, address, phone number and e-mail address). You may receive periodic mailings or telephone contact from us with information on new products and services, discounts, special promotions or upcoming events that we offer. If you do not want to receive such mailings from Rand McNally, then please "> Click Here for information on where to reach us to remove yourself from our contact list.
We may send you e-mail with information on new products and services, discounts, special promotions or upcoming events that are being offered. If you do not wish to receive such e-mail from us in the future, please "> Click Here for information on where to contact us to remove yourself from our email list or, click on the "opt-out" link on any e-mail you receive from us. Please note that when you make a purchase and provide us with your e-mail address, we may send you confirmation of your order via e-mail even if you have chosen not to receive future email from us about our products and services. We may also contact you by mail or telephone if we have questions about your order.
We may supply our customer file (including your name, address, phone number and e-mail address) to certain Rand McNally Affiliates. In addition to information provided to Rand McNally Affiliates, we may also provide your name, address and phone number (but not your e-mail address) to a select group of companies who are not Rand McNally Affiliates and whose products you may find of interest. If you do not want us to share this information with these companies, we can put you on our "do-not-share" or "do not call" lists. Please ">Click Here for information on where to contact us if you do not want us to share this information with Rand McNally Affiliates or other third parties.
Note that Rand McNally Affiliates and other third parties with whom we share your information have their own privacy statements, and those statements apply to your personal information when it is held by such Rand McNally Affiliates or third parties. Please refer to the Rand McNally Affiliate or third party privacy statements, as applicable, for further information on how those entities treat your personal information.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
We may buy or sell business assets or be acquired by or acquire other companies. In such transactions, personal information generally is one of the transferred business assets. In addition, in the event that we merge or consolidate with another entity or there is a change in control of Rand McNally, or, if all or substantially all of the assets of Rand McNally are sold to a third party, we may transfer your personal information to the third party. This information may include your name, mailing address and email address among other information. Please know that if such a transfer takes place, the third party acquiring the information will be advised of your preferences about how we use your information. After the transfer takes place, use of your information is subject to the privacy statement of the third party that acquires it. You should check that company's privacy statement for information on how it will use your customer information.
Merchants on the Rand McNally website and those merchants, who send catalogs or host websites "presented by" Rand McNally, have separate privacy and data collection practices. We have no control over and therefore no responsibility or liability for these independent policies. For more information regarding merchants appearing on randmcnally.com or other merchants who send catalogs or host websites "presented by" Rand McNally and their privacy policies, please see the merchant's home page and click on their Information link or review the customer service section of any catalog you may receive from the merchant.
When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, then your site is secured through Secure Sockets Layer. We use industry-standard encryption technologies when transferring and receiving your information on our website. If you do not see one of these icons, please contact your Internet service provider. When we transfer and receive certain types of sensitive information, such as financial information, we will redirect you to a secure server and notify you through a pop-up screen on our website.
We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website so you can feel comfortable and secure.
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
Rand McNally does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us through any part of our website, and we know that the person submitting the information is a Child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. If your child has submitted personal information to us and you would like to request that such information be removed from our customer lists, you may contact us using the contact us information listed below, and we will honor your request.
While our Rand McNally Classroom product is for use specifically by students, any usage of the product is allowed only with a single, generic, school access password. We only count the number of users by school. No personal information is collected or stored by Rand McNally on student usage of the Classroom services.
We will provide you access to the following information if you send us an e-mail, call us or write to us:
- financial information (such as your credit card account information)
- unique identifier information (your customer number or password)
- transaction information (dates on which you made purchases, amounts and types of purchases)
- contact information (your name, address, phone number)
We will evaluate each request and reply in an appropriate manner and form of communication that respects the security of the information you have requested. Click here for Contact Information.
Additional information and how to contact us
For your convenience, our website contains links to a wide variety of other websites. We do not control how these other websites gather and use information about their users. We encourage you to review the privacy policies of all websites you link to from our website.
Rand McNally Consumer Affairs
P.O. Box 7600
Chicago, IL 60680-9915
Web: Please complete our online request form at Click here indicating your question or comments.
Special Note: When you contact us, please provide us with your exact name and address as it appears on correspondence you have received from us.
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