The following applies to Rand McNally's websites and information provided by you or otherwise collected online through these websites (including but not limited to randmcnally.com, k12online.com, randmcnallyclassroom.com, and thomas.com).
What information we gather from our users
All the information that we request and gather from you is used to make your experience on our websites as enjoyable and efficient as possible. Currently you need to provide information to take advantage of features such as making a purchase in our online Travel Store, joining Rand McNally Road ExplorersT, saving addresses and road trips, registering products, and sending feedback online.
When you make a purchase in the Travel Store on randmcnally.com, we ask you for your full name, billing address, telephone number, email address, and credit card information. If you want your order shipped to someone other than yourself, you will need to provide us the name and address of the recipient.
As part of the registration process for randmcnally.com, Rand McNally Road Explorers or Rand McNally Classroom, we may ask you to provide us with your full name, your location (ZIP code for U.S. users and country name for international users), your email address, your date of birth, telephone number and your billing information. Additionally for Rand McNally Classroom, we will ask you to provide your school or organization's name, school district, type of institution, enrollment and your position with that institution.
When you contact us with a question or a comment, you will need to provide your full name and email address. In addition, when you contact us via randmcnally.com, the browser you are using (for example, Internet Explorer or Netscape) automatically sends us information about the browser version and computer operating system you are using.
In some cases when you register or sign into our site or subscription services, we may ask you if you want us to "remember you" each time you visit that site or service. If you agree, we will remember your member or user name, so you only need to enter your password to sign in when you return. To remember you, we use a cookie (a small text file that randmcnally.com assigns to your Web browser) containing your name, your member name, and your Road Explorers membership level. If you decline, we will not assign your Web browser a personally identifiable cookie.
When you participate in our sweepstakes, contests, or promotions we collect your name, address, phone number, and email address.
We use a cookie to help us determine repeat visits to randmcnally.com; this cookie may be assigned to any user of our website. This cookie does not contain any personally identifiable information, and simply helps us better understand if we are providing services that are valuable to our users. If you delete our cookie but have selected "remember me" in your profile, we will give you a new cookie the next time you log in. Even without using cookies, you will be able to take advantage of almost all of the features on our site.
We collect location information (street address, city, state, zip, etc.) when you use our maps, directions, and other site features. We may store this information in a cookie on your computer to allow you to more easily re-use this information.
When you register your software and/or hardware product, we collect the product name and serial number as well as your full name, address, and email address for our technical support database.
How we use the information we gather
We use the information that we gather online to improve your experience when you shop with us, plan your road trips, get maps and driving directions, and register software products. This data is generally used in the aggregate to give us demographic information about the users who visit our site, shop at our online store, and take advantage of our promotions.
We gather information about how many people are visiting our websites and which features they are using most often. This information helps us deliver features and develop products and services that are useful to our customers. We also gather aggregate (not individual) technical information to better understand the browsers, operating systems, and Internet service providers used to access our websites, to ensure that we meeting the technical needs of our users.
When you contact us with a question or feedback, we use the contact information you provide to get back to you promptly and directly. When you make an online purchase with us, we use your billing information for credit card verification. We need your email address and telephone number to quickly resolve any problems with your order and to let you know the status of your order.
Your email address allows us to quickly contact you about issues related to your order or membership. Your date of birth is needed to verify that you are at least 16 years of age for Basic membership and at least 18 years of age for Premier or Premier Plus membership, in compliance with the United States' Children's Online Privacy Act.
We may provide your contact information to business units within Rand McNally that can provide you with product registration, technical support, discounts, products or business services.
We use location information (street address, city, state, zip, etc.) to provide you with the maps, directions, and other features you request. We may use this location information to provide you with geographically appropriate promotional and product information within our site, and we may use this information in aggregate to better understand how our users use our site.
When you participate in a Rand McNally contest, sweepstakes, or promotion, we use the contact information you provide to notify you in the event that you are a winner. We also may use the personal information that you share with us to contact you about products, services, and promotions that we think may be of interest to you. You can ask us to stop sending you this information at any time simply by following the instructions located at the bottom of each of the emails we send you.
Our sharing of your information
We do not share your personally identifiable information with any third parties outside of Rand McNally and its subsidiaries, except those who are providing products and services to you on our behalf. This includes (but is not limited to) providing a supplier with your information so that they can ship you products that you ordered, providing a shipping company with your information so they can deliver products to you, and providing a partner with your information so they can provide you with technical support or subscription services.
We share overall customer, traffic, and trend information (but not personally identifiable data) with other respectable third parties. For example, we might say that half of the visitors to randmcnally.com also visit our online Travel Store. We also share aggregate information (general patterns and totals), but not individual data, with our partner companies in order to help them better understand and monitor the reach of our partnership promotion.
Rand McNally is currently using Omniture, a third party, to track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers to administer our websites. All data collected by Omniture on our behalf is owned and used only by Rand McNally. We reserve the right to publish anonymous, aggregate summary information regarding our website visitors for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, only general summaries of our memberships.
When you register your software and/or hardware, your contact and product registration information may be shared with third-party companies who provide technical support on our behalf. This information is provided only for and restricted to support purposes. Additionally, if you register product with Rand McNally that is published and/or distributed by a third party we may share your contact and product registration information with that third party. In these cases we will provide this third party with your preference ("opt in" or "opt out") for receiving notifications for new products and promotions.
If you come to a Rand McNally website through an affiliate website and make a purchase in our online Travel Store, some of your personally identifiable information may be shared with us as a means of tracking and verification. If you are logged in on the affiliate site prior to making a purchase on randmcnally.com, certain pieces of identifying information may be provided to the company that accounts and reports activity in our affiliate program. Some affiliates may provide us with additional personal information via a "source ID" if you are logged in as a member of their site when you enter randmcnally.com. Most such sites are ones that credit charitable organizations, as opposed to commercial websites, and this information is most often used to credit your account with making a purchase on our site.
Changing your personally identifying information and opting out
If you registered on randmcnally.com or subscribed to our subscription services, you let us know your preference for receiving promotional emails from us when you completed your member profile. We ask if you are interested in receiving special offers and announcements from us, and may use the information you provide as part of our efforts to keep our customers informed of our products, services, and promotions. To stop receiving promotional emails from us, we ask that you update your preferences. To do so, you'll first need to sign in (if you haven't already done so). Then go to the My Profile page of the My Info section and update your answer to the following question:
Would you like us to inform you of special Rand McNally offers, promotions, and events for members?
If you are not a registered member on randmcnally.com and would like to be removed from our mailing list, please click the "Unsubscribe" link in the email communication you have received, and enter you email address to be opted-out immediately."
Protection for Children
Children should always ask a parent or guardian for permission before providing any personal information to Rand McNally or purchasing any products or services from Rand McNally. We expressly adhere to all laws and policies related to children's privacy. We do not knowingly collect or solicit personally identifying information from or about children under 13, except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe Rand McNally has any information from or about anyone under 13, please contact us in the manner provided for below.
Security on Rand McNally websites
We use an industry standard encryption process called SSL (Secure Sockets Layer) to encrypt highly sensitive communication between your browser and our server. This protects the transfer of information between you and us. The SSL process is widely used on many shopping websites. We use the SSL process in three areas on our site: at the checkout in our store, when you log in as a member, and when you join Rand McNally Road Explorers or make changes to your membership information in the My Info section.
In fact, VeriSign , a Certification Authority (CA), has issued us a certificate, which confirms that it is safe for you to give us your credit card information, as we have the best possible encryption technology currently available for secure online commerce.
The safekeeping of the information that you entrust to us is very important, so we take several steps to protect it.
First of all, to protect your personal information we have some of the best firewall and software intrusion detection systems available today. A firewall prevents unauthorized access to our network and our databases. An intrusion detection system keeps a close watch on the servers and lets us know right away if someone is attempting to break into our systems. Additionally, highly sensitive information, such as your credit card number, is first changed into scrambled code, through a process called encryption.
If you are making a purchase in our online store, your information, including your encrypted credit card number, is stored in our database. If you are signing up as a Premier member of Road Explorers, your credit card is encrypted and transmitted to our business partner who manages the billing for Road Explorers. The entire transmission is securely encrypted. Our business partner also uses the latest encryption technology and security measures to protect your personal and credit card information.
Your password is encrypted in a one-way encryption process, which means that while our system can recognize you when you put in your member or user name and password, we don't have access to your password. If you lose it, we will help you create a new password to access your membership information.
Additional information and how to contact us
For your convenience, our websites contain links to wide variety of other websites. We do not control how these other sites gather and use information about their users. We encourage you to review the privacy policies of all sites you link to from our site.
If you have any questions about our Privacy and Security Policy please feel free send us your comments and questions, or contact us by postal mail at:
9855 Woods Drive
Skokie, IL 60077 USA
Revised September, 2006